Privacy Policy

Last updated: 29 June 2026

This policy explains how SimCliQ ("SimCliQ", "we") collects and uses personal data when you use our website and app. We are the data controller. Contact: privacy@simcliq.com, Mastbos 517, 2134 NN Hoofddorp, the Netherlands (KvK 76153614).

1. Data we collect

Account & contact — your email and any details you provide.
Order & eSIM data — plans purchased, eSIM identifiers (such as ICCID), activation status and data-usage figures returned by our connectivity partner.
Payment — processed by Stripe; we receive confirmation and limited metadata, not your full card number.
Technical — device/browser data and basic analytics needed to run and secure the service.

2. How we use it and our legal basis

To provide and deliver your eSIM and support you — performance of a contract.
To process payments and prevent fraud — legal obligation / legitimate interests.
To improve and secure the service — legitimate interests.
To send marketing, only where you've opted in — consent.

3. Who we share it with

We share data only with processors that help us run the service, under appropriate agreements: our connectivity partner (eSIM Access / RedteaGO) to provision and manage eSIMs, Stripe for payments, our email and hosting providers. We do not sell your personal data.

4. International transfers

Some processors may operate outside the EEA. Where they do, we rely on adequacy decisions or Standard Contractual Clauses to protect your data.

5. Retention

We keep personal data only as long as needed for the purposes above and to meet legal and accounting obligations, then delete or anonymise it.

6. Your rights

Under the GDPR you can request access, correction, deletion, restriction, portability, and object to certain processing, and withdraw consent at any time. To exercise these, email privacy@simcliq.com. You may also complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

7. Cookies

We use essential cookies to run the site and, only with your consent, analytics or marketing cookies. You can manage your choices at any time.

8. Security

We use industry-standard measures to protect your data. No method is perfectly secure, but we work to safeguard it and to notify you and regulators of breaches where required.

9. Children

The service is not directed at children under 18, and we do not knowingly collect their data.

10. Changes

We'll post updates here and, for material changes, notify you in the app or by email.